Before anything else, watch the full installation video.
It covers everything in under 2 minutes.
Still need help? Here's the step by step breakdown.
Start by identifying the notch side of the case.
Hold the sensor at a 45° angle and slide it into the notch, then apply just enough pressure for it to stay in place. Do not push too hard.
A small gap at the top is completely normal. Note that you should not hear a "click", this is a push-fit connection, not a snap. And keep in mind that the harder you push it in, the more force will be required to remove it later. Do not push too hard.
Take the buckle and insert the long arm first through the nylon strap loop. Make sure the orientation is correct, the flat side of the buckle must face outward. Never insert it with the flat side facing inward, this is the most common mistake and will affect the fit.
Place the strap with the velcro side facing up (visible side). Thread the strap back through the buckle.
Important: the gap between the buckle and the metal case should be as small as possible. Slide the strap all the way until the gap is minimal. If the gap is too large, the strap won't sit at the right size on your wrist.
Yes, our products are specifically designed for the Amazfit Helio Strap and Helio Core.
No, the official Amazfit band is not compatible. Our case is designed to work with 23mm wristbands with a velcro closure.
You can purchase a compatible 23mm wristband from the Polar Loop store - their bands are fully compatible with our case.
The case and band can handle water exposure such as rain or handwashing. However, we do not recommend prolonged use in chlorinated water (swimming pools), as chlorine can damage the anodized finish over time.
No. The case is made from CNC-machined aluminum with an anodized finish. Anodizing creates a protective oxide layer on the surface that prevents corrosion and rust. This is the same finishing process used on MacBooks and Apple Watches.
Built to handle daily wear for years.
Please refer to our size guide available on the product page.
Check out our YouTube channel: @TheStrapForge on YouTube
Gently push the sensor into the case:
Watch our video guide: Installation video
Yes, we are always working on new options. Help us decide by filling out our community survey.
No, our products are designed exclusively for the Amazfit Helio Strap and Helio Ring Core.
Make sure the aluminum buckle is positioned close to the case, not on the opposite side of the wrist. This makes a significant difference in how the band fits.
Watch our positioning guide: Positioning video
If it still feels too large, contact us at thestrapforge.contact@gmail.com.
The Strap Forge operates under the Belgian small business VAT exemption regime (Article 56bis of the Belgian VAT Code). This means no VAT is applied to the prices shown on the website. The price you see is the price you pay (plus shipping if applicable).
For more details, see our Legal Notice.
All orders are shipped from our warehouse in Guangzhou, China.
These are estimates - occasional customs delays may occur.
For full details, see our Shipping Policy.
Flat rate of 6 EUR worldwide. Free shipping on orders over 60 EUR. Tracking is included on every order.
For full details, see our Shipping Policy.
Yes, every order comes with a tracking number. You will receive it by email once your order has shipped.
We ship to almost every country at the same flat rate of 6 EUR, with the exception of India, where shipping services are currently unavailable.
For full details, see our Shipping Policy.
Depending on your country's regulations, customs or import duties may apply. These fees are determined by your local customs authority and are the responsibility of the buyer. We unfortunately have no control over these charges.
For more details, see our Terms of Service.
Contact us at thestrapforge.contact@gmail.com.
We will reach out to the logistics company to investigate. If your package is confirmed lost, we will issue a full refund or reship your order - no questions asked.
For full details, see our Shipping Policy.
Yes. If you are located in the EU, you have a 14-day right of withdrawal from the date you receive your order. Items must be unused and returned in their original condition.
To request a return, contact us at thestrapforge.contact@gmail.com.
For full details, see our Return & Refund Policy.
Orders are processed and shipped within approximately 12 hours, so you need to act fast. Contact us as soon as possible at thestrapforge.contact@gmail.com.
If your order has not shipped yet, we can modify or cancel it and issue a full refund. Once shipped, cancellation is no longer possible and standard return conditions apply.
For full details, see our Return & Refund Policy.
Orders are typically shipped within 12 hours of being placed, so you will need to be quick. Contact us as soon as possible - if your order has not shipped yet, we can update the address.
Still have a question?
thestrapforge.contact@gmail.com
