(The Strap Forge – Thomas Gérard)
Last updated: [insert publication date]
This website, The Strap Forge, is operated by Thomas Gérard, private individual.
Contact email: TheStrapForge.Contact@gmail.com
Some products sold on The Strap Forge are manufactured in small batches or made to order.
The current production lead time is approximately 6 weeks
This delay applies before shipping, not including delivery time
Production lead times are clearly indicated on product pages
👉 Customers may modify or cancel their order at any time before shipment and receive a full refund.
We currently ship to:
European Union countries
Selected international destinations (including the USA and other regions)
If your country is not listed at checkout, please contact us.
Depending on your destination and selected option, we offer two shipping methods:
Shipped as a regular parcel
Protective packaging included
Standard tracking provided
Faster and more secure option
This is the recommended shipping method for all customers.
Shipped in a flat envelope (under 30 mm)
Chosen by customers who want to reduce shipping costs
No detailed tracking and no signature
Delivery times may be longer and less predictable
Different packaging: product is protected with bubble wrap only,
without the original protective box
👉 This option is less secure than parcel shipping.
Shipping times depend on:
destination country
selected shipping method
carrier performance
Delivery times shown at checkout are estimates only and not guaranteed.
We are not responsible for delays caused by:
shipping carriers
customs processing
weather conditions
force majeure or events beyond our control
For orders shipped outside the European Union:
Customs duties, import taxes, and local fees are not included in the product price
These charges are the responsibility of the customer
We have no control over customs delays or fees
If a shipment does not arrive, a refund will be issued
This applies to both parcel shipments and registered letter shipments
Delivery confirmation or tracking information may be requested before processing the refund
Please ensure that your shipping address is accurate and complete.
We are not responsible for:
delays or losses caused by incorrect or incomplete addresses provided by the customer
For any questions regarding shipping, please contact us at:
📧 TheStrapForge.Contact@gmail.com
