Refund policy

📦 Shipping Policy

Last updated: March 15, 2026

1. Seller information

The website The Strap Forge (thestrapforge.com) is operated by Thomas Gérard, independent contractor registered in Belgium under the VAT exemption regime (Article 56bis of the Belgian VAT Code).

VAT number: BE0793.269.364
Address: Rue de la Tourette 3B, 1495 Villers-la-Ville, Belgium
Contact: TheStrapForge.Contact@gmail.com

2. Shipping rates

All orders are shipped from our fulfillment warehouse with full tracking included on every order.

€6
Flat rate — worldwide

FREE
On orders over €60

No additional customs or import duties are charged by The Strap Forge. However, depending on your country's regulations, your local customs authority may apply import taxes or duties upon delivery. These charges, if any, are the responsibility of the customer.

3. Countries we ship to

We ship worldwide, with the exception of India, where shipping services are currently unavailable.

4. Order processing time

Orders are processed and handed over to our fulfillment warehouse within approximately 12 hours of being placed.

⚠️ Important: Because processing is very fast, order modifications or cancellations must be requested as soon as possible after placing the order. Once an order has been shipped, it can no longer be modified or cancelled. Standard return conditions (see our Return & Refund Policy) will apply after delivery.

To request a modification or cancellation, please contact us immediately at: TheStrapForge.Contact@gmail.com

5. Estimated delivery times

All shipments include tracking. Delivery times are estimated from the date of shipment and may vary depending on your location and local postal services.

🇪🇺 Europe: 7–10 business days
🇺🇸 United States: 8–12 business days
🌍 Rest of the world: 8–12 business days

These are estimates, not guarantees. Occasional delays may occur due to customs processing or local carrier conditions.

6. Tracking

A tracking number is provided with every order. You will receive a shipping confirmation email with your tracking link once your order has been dispatched.

If your tracking information has not updated for an extended period, please contact us and we will investigate.

7. Lost or undelivered packages

If your package does not arrive within a reasonable timeframe beyond the estimated delivery window, please contact us at TheStrapForge.Contact@gmail.com.

Our guarantee: If your order is not delivered, you will receive a full refund.

8. Incorrect shipping address

Please make sure your shipping address is correct and complete when placing your order. The Strap Forge is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to reship the order.